Dear Manager: Much to my regret, I write this to place a complalnt against your bad delivery service of your company. The Samsung tape recorder model number JB/4703 that I ordered from your company on Nov. 1, arrived yesterday. The serial number of the machine is 4703 -0641. I am sorry to report that the recorder has been badly damaged. There was no unusual damage to the packing case, but when I opened it, I fimnd that the lid of the recorder had been cracked and that thefront surface of the machine had been scratched. Since there was such damage to the goods, I decided to file a complaint against the delivery service. Would you please let me know whether I should return the recorder to you for a replacement or if you have an authorized service representative here to which I should take it? I will hold on to this recorder until I hear from you.Sincerely yours, Jonathan Edwards